Severe Winter Weather Update

We received a lot of good questions and feedback on yesterday’s email update. Based on the response, here is more context around the conservation tips that were provided. Scroll to the bottom for a brief update on our operations.

You Are Making a Difference
Your efforts have helped us avoid a widespread natural gas outage. We’ve been successful in preventing service disruptions because of what you have done to either lower your thermostat, postpone daily chores that involve hot water or sealing those drafty windows with towels and blankets. Thank you. You are doing your part.

Don’t Stop
The most important thing right now is to keep it up. We are doing everything we can on our side to maintain the integrity of our system, but we have been successful because of your efforts. Your continued vigilance in conserving where possible is critical until this winter storm is over.

Confusion on Conservation
Many want to conserve energy but due to health concerns or the status of your electric power, not everyone may be in a position to do so. That’s okay.

For those who are in a position to conserve energy usage, we want to commend you for helping us and continuing to reduce your usage. It is making a BIG difference!

Furnace Questions
The most common question we received yesterday was around the furnace tip we provided. Thank you to those who let us know to be clearer with our instructions. Your input led to the creation of this infographic. Keep your feedback coming. We are listening!

Operations Update
As of Wednesday morning, we are not experiencing any major outages. Our employees continue to work around the clock, and we are positioning them at critical locations in preparation for any service outages that our modeling may indicate.